Changes to the Display of Certain LINE Themes and Our Planned Response
(Notice to Customers Currently Using LINE Themes)
(Notice to Customers Currently Using LINE Themes)
Published August 27, 2026
Updated September 1, 2026
Updated September 1, 2026
日本語版はこちら / Japanese version
Following the LINE app update in August 2026, we have received inquiries from users of LINE Themes regarding issues such as menu icons changing back to the default design and Themes not being applied to the Home tab.
We sincerely apologize for the inconvenience caused to users whose purchased theme designs are not being fully displayed as intended.
We would like to explain the background regarding the two specification changes related to this issue, as well as our planned responses going forward.
* For creators, please refer to the notice available on LINE Creators Market.
Following the LINE app update in August 2026, we have received inquiries from users of LINE Themes regarding issues such as menu icons changing back to the default design and Themes not being applied to the Home tab.
We sincerely apologize for the inconvenience caused to users whose purchased theme designs are not being fully displayed as intended.
We would like to explain the background regarding the two specification changes related to this issue, as well as our planned responses going forward.
* For creators, please refer to the notice available on LINE Creators Market.
1. Changes to the Display of Menu Icons (iOS Users)
In order to adapt the LINE app to the new design specifications introduced with iOS 26 (specifically Liquid Glass), it was necessary to modify the design structure of the menu at the bottom of the app.
We are currently optimizing theme assets on an ongoing basis so that theme designs can be properly displayed under the new specifications. However, for some Themes that have not been optimized, the menu icons are currently being displayed as the default icons.
We are taking the following measures to address this issue.
We are currently optimizing theme assets on an ongoing basis so that theme designs can be properly displayed under the new specifications. However, for some Themes that have not been optimized, the menu icons are currently being displayed as the default icons.
We are taking the following measures to address this issue.
Official Themes
Some Themes have already been updated to support the new design. We are continuing to update Themes that are currently displaying the default icons as well.
The timing of these updates will vary for each theme, but we aim to complete the updates within 2026.
* Please note that some Themes, including those that are no longer available for sale or those that cannot be updated due to the copyright holders' preferences or other circumstances, will not be updated to support the new design.
The timing of these updates will vary for each theme, but we aim to complete the updates within 2026.
* Please note that some Themes, including those that are no longer available for sale or those that cannot be updated due to the copyright holders' preferences or other circumstances, will not be updated to support the new design.
Creators' Themes
Creators are currently working to update their Themes, but in order to make theme-specific custom icons available more quickly, we also plan to release a LINE app update that will automatically change theme designs to the new design specifications (scheduled for early September 2026).
* Please note that because this conversion will be performed automatically by the system, appearances may differ from the original designs.
* Please note that because this conversion will be performed automatically by the system, appearances may differ from the original designs.
As described above, both Official Themes and Creators' Themes are expected to be gradually updated to display the menu icons in accordance with the new specifications for most Themes.
We ask for your patience until the relevant theme updates and system changes have been applied.
We ask for your patience until the relevant theme updates and system changes have been applied.
■ Refunds Related to This Issue (For users in Japan only)
Customers who would like to request a refund for a theme due to the changes to the menu icon display can submit a request using the form below.
Important Information Before Submitting a Request
Please proceed with your request only after reviewing and agreeing to the below:
・It may take several weeks to several months to process your request. During this time, the relevant theme may be updated and its theme-specific custom icons may become available again. However, once a request has been submitted through the form, it cannot be canceled.
・The refund method varies depending on how the theme was purchased. If the theme was purchased through the Theme Shop in the LINE app, the refund will be issued in LINE Coins. If the theme was purchased through LINE STORE, the refund will be issued in LINE Credit.
・Once the refund process described above has been completed, the purchase of the theme will be canceled, and the theme will no longer be available for use.
・It may take several weeks to several months to process your request. During this time, the relevant theme may be updated and its theme-specific custom icons may become available again. However, once a request has been submitted through the form, it cannot be canceled.
・The refund method varies depending on how the theme was purchased. If the theme was purchased through the Theme Shop in the LINE app, the refund will be issued in LINE Coins. If the theme was purchased through LINE STORE, the refund will be issued in LINE Credit.
・Once the refund process described above has been completed, the purchase of the theme will be canceled, and the theme will no longer be available for use.
【Eligibility for Refunds】
Themes must meet both of the following conditions to be eligible for a refund:
・The theme was purchased between January 1, 2021 and August 31, 2026.
・The theme was purchased by the user.
* Themes that have been discontinued for sale for more than 180 days are not eligible for a refund.
* Themes received as gifts are also not eligible.
* This refund is available only to users in Japan.
* Refund requests will be accepted until March 31, 2027.
* Please note that prices vary by theme, therefore refunded LINE Coins or LINE Credit may not be sufficient to make another purchase,, and additional LINE Coins or LINE Credit may be required.
・The theme was purchased between January 1, 2021 and August 31, 2026.
・The theme was purchased by the user.
* Themes that have been discontinued for sale for more than 180 days are not eligible for a refund.
* Themes received as gifts are also not eligible.
* This refund is available only to users in Japan.
* Refund requests will be accepted until March 31, 2027.
* Please note that prices vary by theme, therefore refunded LINE Coins or LINE Credit may not be sufficient to make another purchase,, and additional LINE Coins or LINE Credit may be required.
【How to Apply for Refunds】
If you would like to request a refund, please contact us using the form below.
▶ [Refund Request Form (Japanese only)]
▶ [Refund Request Form (Japanese only)]
2. Changes to Where Themes Are Applied, Including the Home Tab
As part of a major redesign of the LINE app, some screens, including the Home tab, currently display the default design and are not applying the selected theme.
We take the feedback we have received from our users seriously and are currently reviewing our approach to where Themes should be applied going forward. We will provide further information once a decision has been made.
We take the feedback we have received from our users seriously and are currently reviewing our approach to where Themes should be applied going forward. We will provide further information once a decision has been made.
We will continue working to improve our service so that everyone can enjoy a better experience using LINE Themes.
Thank you for your continued support..
Thank you for your continued support..